Privacy Policy

Privacy policy for KlokkenDiscounter, owner of www.KlokkenDiscounter.nl

1) Guaranteeing Privacy

Safeguarding the privacy of visitors to www.KlokkenDiscounter.nl is an important task for us. Therefore, we describe in our privacy policy what information we collect and how we use this information.

2) Consent

By using the information and services on www.KlokkenDiscounter.nl, you agree to our privacy policy and the terms we have included in it.

3) Questions

If you want to receive more information or have questions about the privacy policy of KlokkenDiscounter and specifically www.KlokkenDiscounter.nl, you can contact us via email. Our email address is [email protected].

4) Monitoring Visitor Behavior

www.KlokkenDiscounter.nl uses various techniques to track who visits the website, how these visitors behave on the website, and which pages are visited. This is a common way of working for websites because it provides information that contributes to the quality of the user experience. The information we collect through cookies includes, among other things, IP addresses, the type of browser, and the visited pages.

We also monitor where visitors first visit the website and from which page they leave. This information is kept anonymous and is not linked to other personal information.

5) Use of Cookies

www.KlokkenDiscounter.nl places cookies with visitors. We do this to collect information about the pages users visit on our website, to keep track of how often visitors return, and to see which pages perform well on the website. We also keep track of the information that the browser shares.

6) Disabling Cookies

You can choose to disable cookies by using the options in your browser. You can find more information about these options on your browser provider's website.

About Our Privacy Policy

KlokkenDiscounter cares deeply about your privacy. We only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services offered by KlokkenDiscounter. The effective date for the validity of these terms is 01-01-2018, and publishing a new version invalidates all previous versions. This privacy policy describes the data we collect about you, how we use this data, and under what conditions we may share this data with third parties. We also explain how we store your data and how we protect it against misuse, as well as your rights regarding the personal data you provide to us.

If you have questions about our privacy policy, you can contact our privacy officer, and you can find the contact information at the end of our privacy policy.

Data Processing

Below, you can read about how we process your data, where we (or third parties) store it, the security techniques we use, and who has access to the data.

Web Store Software

Our web store is developed with software from Lightspeed. Personal data that you provide for our services is shared with this party. Lightspeed has access to your data to provide us with (technical) support, but they will never use your data for another purpose. Based on the agreement we have made with them, Lightspeed is obliged to take appropriate security measures. These security measures include the use of SSL encryption, a strong password policy, and secure data storage. Lightspeed reserves the right to share collected data within their own company and affiliated partners to further improve their services. Lightspeed adheres to the applicable legal retention periods for (personal) data.

Web Hosting and Email

We use web hosting and email services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its purposes. However, this party may collect metadata about the use of the services, which are not personal data. Hostnet has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Based on the agreement, Hostnet is obliged to maintain confidentiality.

Our website uses Lightspeed, a third party that handles the email traffic from our website and the sending of newsletters. All confirmation emails you receive from our website and web forms are sent via Lightspeed servers. Lightspeed will never use your name and email address for its purposes. At the bottom of each email sent automatically through our website, you will find the 'unsubscribe' link. Clicking on this link will stop you from receiving any more emails from our website. However, this can seriously reduce the functionality of our website. Lightspeed securely stores your personal data. Lightspeed uses cookies and other internet technologies to see if emails are opened and read. Lightspeed reserves the right to use your data to further improve the service and to share information with third parties as part of that process.

Payment Processors

To handle (part of) the payments in our web store, we use the MOLLIE platform. MOLLIE processes your name, address, and place of residence information, as well as your payment details, such as your bank account or credit card number. MOLLIE has taken appropriate technical and organizational measures to protect your personal data. MOLLIE reserves the right to use your data to further improve the service and to share (anonymized) data with third parties for that purpose. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of MOLLIE's services for which they engage third parties. MOLLIE does not keep your data longer than is allowed by the statutory retention periods.

Reviews

WebwinkelKeur We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you are required to provide your name, place of residence, and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its website. In some cases, WebwinkelKeur may contact you to provide an explanation for your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide the service, for which we have given WebwinkelKeur permission. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and Logistics

POSTNL When you place an order with us, it is our task to have your package delivered to you. We use POSTNL's services for the deliveries. Therefore, we need to share your name, address, and place of residence data with POSTNL. POSTNL uses this data solely for the purpose of executing the agreement. In case POSTNL engages subcontractors, POSTNL also provides your data to these parties.

Invoicing and Accounting

We use Lightspeed's services to maintain our administration and accounting. We share your name, address, and place of residence data and details related to your order for the administration of sales invoices. Your personal data is securely sent and stored. Lightspeed has taken the necessary technical and organizational measures to protect your data from loss and unauthorized use. Lightspeed is obliged to maintain confidentiality based on the agreement. Lightspeed does not use your personal data for other purposes than those described above.

External Sales Channels

We sell (part of) our products through the Bol.com platform. If you place an order through this platform, Bol.com shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Purpose of Data Processing

General Purpose of Processing: We use your data exclusively for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time, other than at your request, we will ask for your explicit permission. We do not share your data with third parties unless required to comply with accounting and other administrative obligations. These third parties are all held to confidentiality based on the agreement between them and KlokkenDiscounter or an oath or legal obligation.

Automatically Collected Data: Data that is automatically collected by our website is processed for the purpose of improving our services. This data (such as your IP address, web browser, and operating system) is not personal data.

Cooperation in Tax and Criminal Investigations

In certain cases, we may be required to share your data with government authorities for fiscal or criminal investigations. In such a case, we are obliged to share your data, but we will oppose it within the possibilities the law provides.

Retention Periods

We retain your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will consider it a request for erasure. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees will no longer have access to your client profile and documents we have created as a result of your assignment.

Your Rights

Under the applicable Dutch and European legislation, you, as the data subject, have certain rights regarding the personal data processed by us. We explain below what rights these are and how you can invoke these rights.

In principle, to prevent misuse, we send copies and copies of your data and related requests only to your known email address. In the event of a request for access to data at a different email address or by post, we will ask you to provide identification. We keep records of completed requests in the event of a data erasure request. You will receive copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of Access

You have the right to access the data that we (or third parties on our behalf) process and relate to your person or which can be traced back to you. You can make a request for access to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors holding this data, along with the category under which we have stored this data.

Right to Rectification

You have the right to have the data that we (or third parties on our behalf) process that relates to your person or can be traced back to you modified. You can request rectification by contacting our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified to the email address we have on file.

Right to Restriction of Processing

You have the right to restrict the data processing relating to your person or that can be traced back to you. You can make a request for restriction by contacting our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data will no longer be processed until you lift the restriction.

Right to Data Portability

You have the right to transfer the data that we process and relates to your person or that can be traced back to you to another party. You can make a request for data portability to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or which have been processed on our behalf by other processors or third parties. It is likely that in such a case, we will no longer be able to provide the service, as the secure linking of data files can no longer be guaranteed.

Right to Object and Other Rights

In certain cases, you have the right to object to the processing of your personal data by or on our behalf. If you object, we will immediately cease data processing while your objection is pending. If your objection is well-founded, we will provide copies and/or copies of data that we process (or have processed) and then stop processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy officer.

Changes in the Privacy Policy

We reserve the right to change our privacy policy at any time. On this page, you will always find the most recent version. If a new privacy policy affects the way we process data already collected about you, we will notify you by email.

Contact Information

KlokkenDiscounter Address Weustenraadstraat 5 6271 HZ Maastricht Phone: 043-852 92 40 Email: [email protected] Chamber of Commerce number: 14629154 VAT number: 8004.12.321.B01

Please note that this translation is provided for informational purposes, and the original Dutch text remains legally binding. It's important to consult with a legal expert or compliance specialist for any official or legally binding documents.